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Have you ever had a computer question no one could answer? It’s frustrating. You surf the internet for days, and you still can’t find a solution. You’ve even asked your friends or close family members with no luck. Everyone has been through this process. Many of us want answers to simple questions that come with easy answers. Here are the top seven questions most people ask IT support.

 

  1. Why do I need to eject my USB?

 

Many of us have a lot of data on our USBs. We use them on our desktops or laptops to share files from one device to another, read through various documents, or grab old family photos. However, when finished using the USB, it must be ejected correctly. It would be best if you did not pull it out of the port with your hands. Otherwise, you might lose all of your information stored on the USB. Always use your cursor to eject the device.

 

  1. Should I use public WiFi?

 

Nowadays, public WiFi seems like it’s everywhere. We’ve all used when we need to charge our phones or tablets. This might be at a coffee shop or an airport. Unfortunately, new reports are warning many people about the dangers of using public WiFi. These ports are capable of being hacked by savvy computer thieves who can drill down on your password and surf your phone or laptop. If you have to use these services, never browse for your personal financial information. You might also consider changing your passwords after using them and installing a protective VPN for your phone and your computer.

 

  1. What happens if I get a virus?
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Most times, when we get a virus, our computer will freeze, or the browsing gets hijacked. You might see your search engine keep bringing you back to a similar page. Depending on what type of computer you have, you’ll either get a spinning ball or the screen of death or a screen that’s all blue. To avoid it, you can download a protection program that can implicate any virus that might creep onto your system. Some apps are free or cost less than $20. It’s worth the investment.

 

  1. What’s a spam email look like?

 

Our inboxes are inundated with sales pitches or promotions. Some spam emails might mimics a company’s email you regularly do business with. These are often spam emails and online thieves in disguise. Once you click on the email, it could send you a computer a virus or open the doors to getting hacked. Always look at the sender’s address. The context of the email might promote a business you’re familiar with, yet, the sending string is different. Never click on any email that looks suspicious. Most email carriers allow you to mark and report theses as spam instantly. This often stops the continuous trail coming to your inbox.

 

  1. Is remote or on-site IT support better?
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When getting home computer help, you’ll either use remote or have an IT technician show up at your door. Remote assistance means dialing into a call. The technician will either ask for screen sharing or remote access to your device. For this reason, most would prefer the work done in house by a technician you can see in-person. Using in-home computer repair services often speeds up repair. You feel you can trust the tech with your confidential files upon meeting them. There’s no need to leave the house, and drop off your computer with strangers for days.

 

  1. Is online privacy really a concern?
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With daily reports about computer hacking, you should always be concerned about online privacy. This means use applications that encrypt your password and information. Online privacy is nothing to take lightly. Consider this experience where the victim shares her story.

 

  1. Can I retrieve deleted files?

 

Most people believe when they delete a file, it’s gone for life. Fortunately (or unfortunately), that’s not true. You can retrieve your data quite easily. You can always download an application to locate the file on your system. It’s the path to the information that was deleted, not the actual data.

 

These are seven questions for IT support that many customers will ask. You might find one of them is something you’ve asked before. Read through them to find information you didn’t know about. Computers can be confusing, and having the right answers help.